Everything You Must Know about NOC Services

NOC services help in maintaining seamless network operations for their clients. Employing a full-time in-house network operation team is not cost-effective for many business ventures. Here, NOC services help in monitoring and managing all complicated issued related to network operation.

NOC monitoring services are a form of centralized remote location monitoring work. It includes maintaining the network operation by Managed Services Providers (MSPs). So, in technical terms, we can say that the function of NOC services is to monitor the Remote monitoring and management (RMM) software. Professionals associated with NOC agencies always need to keep an eye over the tickets raised during a session and try to resolve them at the earliest possible time. In many cases, NOC services can even independently offer solutions to issues raised during the day, thus offering seamless services to their clients.

Roles and Responsibilities of NOC Technicians

NOC technicians remain involved with data backup, storage, and damage control activities. In this high-security job, NOC engineers need to maintain and manage the entire network operations for clients. Their task caters to a range of domains from the healthcare sector to security concerns. The technicians work on resolving various issues related to seamless network operations. However, if the problems become too complicated for them to offer a solution, they raise a ticket and also notify their MSP.

What are the different Levels of NOC Services?

There are various levels of NOC monitoring services, depending upon the complexity of the works and expertise of technicians. 

LEVEL 1

Level 1 of NOC monitoring services mostly remains concerned with online monitoring of network operations. Here engineers and technicians help in fixing minor issues related to hardware failure. If Level 1 professionals cannot find a solution to the tickets raised in a day, they transfer the task to the next level or LEVEL 2 monitoring services.

Level 2

Level 2 of NOC monitoring services manages the entire network operations. This team includes a higher level of engineers for troubleshooting complicated issues passed on by the Level 1 team. They also work on the Research and Development of NOC services, so that they remain equipped with a ready solution for challenging issues.

What are the required skills for NOC Technicians?

NOC Technicians should have command in continuous network monitoring, troubleshooting problems related to application setup and downloading, develop reports on network performance, network patch management, and manage issues related to data backup, antivirus, and a firewall. If the situation demands, they should provide direct customer support.

What is the function of NOC in filling the IT Skills Gap?

You can consider NOC services as a bridge between the growth and profitability of your company. Hiring the correct NOC service provider can help you manage challenging situations in network operation, which is beyond the scope of your in-house technical team. It is a cost-effective decision, as employing high-salaried full-time network engineers may not be profitable for your business. Outsourcing this job to an efficient NOC service provider is a practical solution.

This is some of the important information that you should know about NOC services. Now, you can opt for these services and benefit from them. 

Concordant One Tech Pvt Ltd. is one of the leading NOC monitoring services in San Francisco. They offer technical consulting and support for seamless network operations for your organization.